Thieme Medical Publishers

Advanced Search

FAQ

 ------

Please note that we can only assist you with orders placed on Thieme.co.uk. If you have ordered through Thieme.com you must get in contact with their customer support (details of which you can find HERE); we do not have access to customer orders placed on Thieme.com, so we would not be able to help you with any order placed there.

------

How much is delivery?

£2.95 (£4.50 for the Republic of Ireland) for the first book, and £0.50 for each book thereafter.

 

I'm having trouble placing my order! Help!

Firstly:

+ Make sure you're using an up-to-date web browser.

+ If you have any ad-blockers installed, try temporarily disabling them; they may be blocking certain scripts or cookies which are needed to complete the checkout process.

+ Try completely closing your browser and starting again.

Still having issues? We'll be happy to help so please contact us.

 

How long does delivery take?

If the book you have ordered is in stock, delivery time will typically be 3-5 working days within the UK & Ireland. If your book is out of stock, delivery times will varyplease contact us if you have a query.

For urgent orders, please email us (or phone us on +44 (0)1423 562232) and we will be happy to confirm stock and provide a quote for a faster method of delivery.

 

Do you deliver to outside the British Isles?

Unfortunately not. For any sales outside of the British Isles, please visit Thieme.com

 

I didn't receive an email confirming my order!

PayPal can have a bit of a delay before sending a confirmation payment email. If you still haven't received a confirmation email within 24 hours, please get in touch with us directly, we'll check everything went through OK and confirm your order for you.

 

How do I check the status of my order?

Send an email to info@mare-nostrum.co.uk or call the office on +44 (0)1423 562232

 

I placed my order X number of days ago, and it hasn't arrived. Where is it?

Please get in touch and we will be able to assist you. The most common cause of a delay is that it's a brand new title and we're waiting on the first delivery of stock.

 

------

How do I request permission to use Thieme's material?

All material published by Thieme Medical Publishers, Inc. is protected by the U.S. Copyright Act. Permission to use Thieme material must be secured in writing. Permission is granted for one-time use in the manner described herein under the condition that the material is original to our product and that a standard credit line appears on the same page as our material.

 

Click here for the permission form.

 

I need some help with my journal subscription / submitting an article to a Thieme journal!

We do not handle journals in the UK. You can find support and information for Thieme's journals HERE.

 

Does this site use cookies / analytics?

Yes. In order to maintain a consistent user experience, our site uses cookies and monitors how the site is used / interacted with. For example, it is useful for us to know what browser or platform people typically view our site on, or if we send out a promotional email to subscribers to our newsletter it is helpful for our marketing efforts to monitor the number of subscribers who follow the links in the email to our website. Cookies are also used for features like the shopping basket, to keep track of what you have added.

We use Google Analytics to monitor usage in order to improve the site. You can opt out of Google Analytics by following the instructions here. Opting out of Google Analytics will not affect features like the shopping basket.

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number, and email address. Other information that may be needed from time to time to process a request may also be collected as indicated on the website. What this typically means in practice is that if you buy a product from our site, we keep a record of the details you provide us (e.g. the address you give us so we can send the book to you) so we can fulfill your order, and help you if anything needs amending.

We do not sell or pass on any of this information to third parties (unless required to by law). Please note however that when you purchase a product from us, payment is processed via a 3rd party (PayPal); you can find their privacy policy here.

 

I'm a member of a faculty, how do I receive an inspection copy of a title?

To request a free inspection copy for a possible course adoption, please send an email to: mailto:info@mare-nostrum.co.uk

Include the following:

Name
Title
Institution
Name of class
Number of students
Decision date
Course materials currently used

 

We review each request on a case-by-case basis.